Shipping & Returns

Shipping & Handling
Standard orders ship within 1-3 working days.
Customers within the greater Sydney region will get an overnight courier service for orders placed before 9am. (Monday - Thursday)
Orders are shipped using FASTWAY COURIERS from our facility in Wollongong, NSW

Return Policy

If your order is damaged or lost in transit, please contact us with your order number, pictures and a description of the damage.
If our product is defective, we will gladly process your return, provided that your claim is submitted within 3 days of delivery receipt. 

Shipping the product back is your responsibility.

Returns Process

To return an item, please send it to:

DNA Framing
12 Veronica St
Warilla
NSW  2528

And also include the following information:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.